Recently I attended an event which was a really entertaining evening. Had a lot of fun, most of the guests were dressed in costume and seemed to be having a really good time as well. It was good old fashioned entertainment with participant ages ranging from early twenties to I’m guessing around the seventies. All got on well and the energy felt awesome in the room.
It was catered for, as well as having drinks provided which were all included in the price of the ticket. However the only downside of the evening was the food — or lack thereof. It was minimal and some didn’t get much at all. Such a shame as it spoiled things a bit.
There were feedback forms which most duly filled in, and all categories excepting the food one were marked in the ‘Good’ and ‘Very Good’ columns. Fair enough.
The organisers were very embarrassed, but in reality that part of the event was hired in — the agreement being with the caterers which was separate from them. Okay, I guess that most of the guests would not know that and it really didn’t matter in the overall scheme of things.
So the organisers contacted the guests offering free tickets to their next event, in an attempt to make up for the lack of this one. That sounded really good to me.
One group when contacted, said that they’d had a great time and yes, the food was a bit sparse but overall it was a good night and they didn’t need any further compensation.
However one couple emailed demanding a full refund of moneys paid, or they would take legal action!
Now when I was growing up, I was taught to be polite. I guess most people are, but demands such as this tend to not only upset people, but make it really difficult to deal with them. I believe it would have been better to outline their concerns, and then ask nicely for the refund. Threatening legal action straight off is on the extreme side I would have thought.
Whatever happened to “You catch more flies with honey?”